At Supermarché IDIA, customer satisfaction is our top priority. This Return & Exchange Policy outlines the conditions under which products purchased through our website or in-store can be returned or exchanged.
2. Perishable Items
Due to food safety regulations, we do not accept returns or exchanges on perishable items, including fresh produce, dairy, meat, frozen foods, and baked goods, unless the item is defective, spoiled, or delivered in error.
3. Non-Perishable Items
Non-perishable items such as canned goods, pantry items, household products, and packaged goods may be eligible for return or exchange within 10 days of purchase, provided: – The item is in its original, unopened packaging – You have a valid proof of purchase – The product is not damaged or expired.
4. Return Process
To initiate a return or exchange: – Contact our customer service team at info@idiasupermarket.com or (450)-699-7676 – Provide your order number, product details, and reason for return; – Returns can be processed in-store or via delivery pickup, depending on your location and the item in question.
5. Refunds
Approved refunds will be issued using the original payment method. Refund processing times may vary depending on your financial institution. – Shipping or delivery fees are non-refundable unless the return is due to our error. – Partial refunds may apply in some cases.
6. Exchanges
If a product is defective or incorrect, we will gladly offer an exchange for the same or similar item, based on availability. – Exchanges must be requested within 10 days of receipt; – If the item is out of stock, a refund or store credit may be issued.
7. Exceptions
The following items are non-returnable and non-refundable: – Gift cards – Opened or used personal care products – Clearance or final sale items (as marked).
8. Policy Updates
We reserve the right to update or modify this Return & Exchange Policy at any time. Changes will be effective upon posting to our website.
9. Contact Us
For questions about returns or exchanges, please contact:
